^{We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.}

• ^{30-Day Return Window}

^{You may request a return or exchange within 30 days from the date of delivery.}

• ^{Condition of Items}

^{Returned items must be undamaged, and in their original packaging (including tags, manuals, and accessories). Products showing signs of wear, damage, or alterations are not eligible for return.}

• ^{Non-Returnable Items}

^{For hygiene and safety reasons, certain items (e.g. socks, or personal protective gear) cannot be returned once opened, unless defective.}

• ^{Return Process}

^{To initiate a return, please contact our customer service team at info@getvilos.com with your order number and reason for return. Once approved, you will receive detailed instructions and a return address.}

• ^{Shipping Costs}

^{Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent. We recommend using a trackable shipping service for your return.}

• ^{Refunds & Exchanges}

^{Once your return is received and inspected, we will notify you.}

^{Approved refunds will be issued to your original payment method within 5–10 business days.}

^{Exchanges will be processed as soon as the returned item is received.}

• ^{Defective or Wrong Items}

^{If you receive a defective or incorrect product, please contact us immediately, and we will arrange a replacement at no additional cost.}