Frequently asked questions

Title

What countries do you ship to?

We offer worldwide shipping. Available destinations will show at checkout.

Are the pearls real?

Yes, we use natural freshwater pearls. Each one is hand-selected by our team for quality and luster.

Can I shower or swim with the jewelry?

We recommend removing the jewelry before bathing or swimming to preserve its beauty and durability.

How should I clean and maintain the jewelry?

Use a soft lint-free cloth to gently wipe the pieces. Avoid contact with perfume, cosmetics, and cleaning agents.

What is your return policy?

We offer a 30-day return window. Items must be unused and in original packaging. Please contact our support team before sending back: info@getvilos.com

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and most major payment options.

Do you have a physical store?

No, we currently operate exclusively online.

I have cancelled my order. When will I receive my refund?

Refunds are processed within 5-7 business days once the cancellation is registered.

I have asked for a refund. How will I be refunded?

Refunds are issued to the card originally used at checkout.